Customer Service Representative (Remote)

• Pay: $20+/hr (based on experience)
• Type: Full-time, Permanent

About CashPractice.com

CashPractice.com is a leading web-based company providing state-of-the-art online tools for chiropractic offices. We are dedicated to helping doctors improve patient retention and achieve better clinical outcomes. Our team is passionate about what we do, and we’re looking for a new team member who shares our core values of Team, Loyalty, Perseverance, Integrity, and Service. If you’re looking for a rewarding career with opportunities for growth in a supportive environment, this could be the perfect fit for you.

Our most successful employees have a strong work ethic, are flexible, and thrive in a fast-paced environment. They are also team players who are eager to learn and grow.

What You’ll Be Doing

As a Remote Training & Support Representative, you’ll be the first point of contact for our clients. You’ll answer inbound calls, emails, and chats, providing excellent customer service with a positive attitude. We pride ourselves on our 5-star service and are looking for someone who shares that commitment. You’ll also:

• Document customer interactions in our CRM.
• Work collaboratively with your team to maintain a low-stress environment.
• Follow all company policies and procedures.
• Maintain strict confidentiality by protecting sensitive financial and health-related information

What You Can Expect

While this is a 100% remote position, it requires the same level of commitment and professionalism as being in an office. You will be expected to be fully engaged and productive for your entire shift. This role is not a replacement for dependent care, and you must work your entire shift without interruptions from personal or home life.

Your daily work will involve communicating with clients via chat, web meetings, email, and phone to provide training and support. Our company culture is kind, compassionate, and fun, and we want you to feel valued and respected.

Position Requirements:

• Available for full-time, remote work Monday through Friday, 8:00 AM – 4:30 PM Pacific Standard Time. (Inlcudes two ten minute breaks & a 30 minute lunch break.)
• A quiet, distraction-free workspace with a strong, hard-wired internet connection (no Wi-Fi). You’ll need a download speed of 100 Mbps or higher and an upload speed of 20 Mbps or higher.
• Must use your own up-to-date computer/laptop for the first 30 days of training (no phones or tablets). After 30 days, we’ll provide all necessary equipment.
• 1-3 years of customer service experience.
• Excellent verbal and written communication skills.
• Basic knowledge of Google Workspace (Gmail, Docs, Sheets, etc.).
• The ability to quickly learn new software and navigate multiple programs while assisting customers.
• Self-motivated, reliable, and detail-oriented.
• Required to be on webcam for company meetings.

Benefits

After 30 days of employment, we provide a full set of equipment for work use only, including a computer, monitors, keyboard, mouse, headset, virtual phone, and webcam.

Additional benefits include:

• Paid holidays and vacation.
• Health and dental insurance.
• A retirement plan offered after the 90-day introductory period.

How to Apply

To apply, please email your resume and an introduction to jobs@cashpractice.com. Your email must include a pitch explaining why we should consider you for the position.

To stand out, consider including a short video message introducing yourself and your interest in the job.